Privacy Policy

Effective Date: 19/05/2025

Your privacy is important to us. This Privacy Policy explains how Letterbox Lamingtons (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website (www.letterboxlamingtons.com), place an order, or interact with us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you interact with us, we may collect the following personal information:

Contact Details: Name, email address, phone number, and delivery address.
Order Details: Products ordered, delivery preferences, and order history.
Payment Information: We do not store your card details. Payments are processed securely via Wix.
Website Usage Data: IP address, browser type, pages visited, and cookies (see Cookie Policy).

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your order or our services
Improve our website and customer service
Comply with legal and tax obligations

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing

We process your personal data based on:

Contract: To fulfil your order.
Consent: For marketing emails (if you opt-in).
Legal Obligation: For tax or regulatory compliance.
Legitimate Interests: To operate and improve our business.

4. Sharing Your Information

We may share your data with:

Service providers: e.g., website hosts, payment processors, delivery companies
Legal authorities: If required by law

All third parties are required to respect your privacy and comply with data protection laws.

5. Data Retention

We retain your personal data only for as long as necessary:

Order and invoice data: Up to 6 years (for tax purposes)
Contact data: Until you request deletion, or after a period of inactivity

6. Your Rights

Under UK GDPR, you have rights including:

Access your personal data
Request correction or deletion
Object to or restrict processing
Data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at letterboxlamingtons@gmail.com.

7. Cookies

Our website may use cookies to improve user experience and analyse traffic. You can manage cookies through your browser settings. See our Cookie Policy for more information.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Letterbox Lamingtons
Email: letterboxlamingtons@gmail.com